Terms of service

INTRODUCTION
The Terms and Conditions set out the general terms, conditions and manner of sale conducted by the Seller through the Online Store and determine the rules for the provision by the Seller of free services by electronic means.


1. TABLE OF CONTENTS


2. DEFINITIONS 
3. REGISTRATION 
4. ORDERS 
5. PAYMENTS
6. DELIVERY 
7. COMPLAINTS 
8. RIGHT OF WITHDRAWAL 
9. RETURNS

2. DEFINITIONS


1. Seller's Office is a place intended for handling returns and complaints, at the following address: COFFEEDESK GENERAL TRADING L.L.C, AS3 - Al Quoz Industrial Area 3 - Dubai.
2. Business Days are weekdays from Monday to Friday, excluding public holidays.

3. Customer is a natural person, a legal person or an organizational unit other than a legal person but having legal capacity, to whom/which, in accordance with the Terms and Conditions and the law, services may be provided electronically or with whom/which the Sales Contract may be concluded. A natural person may be a Customer if: (a) he/she has full legal capacity; or (b) obtains consent of a legal representative or legal guardian if he/she has limited legal capacity; or (c) is represented by a legal representative or legal guardian if he/she does not have legal capacity.
4. Consumer is (i) a natural person who performs with the Seller a legal transaction not directly related to his/her business or professional activity or (ii) a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional nature for them, particularly given the object of their business activity as disclosed in a relevant business register.
5. Customer's Account is an individual panel created by the Seller for each Customer after the Customer has registered and concluded a service agreement for the maintenance of the Customer’s Account.
6. Shopping cart is a functionality of the Online Store, where the Goods selected by the Customer for purchase are visible, enabling the Customer to enter and modify the data concerning the order, in particular: quantity of Goods, delivery address, method of delivery, form of payment, etc.
7. Entrepreneur is a natural person, a legal person or an organizational unit which is not a legal person, to which legal capacity is granted by law, conducting in its own name a business or professional activity and performing a legal transaction directly related to its business or professional activity.
8. Terms and Conditions are these terms and conditions.
9. Online Store is the place where the Seller conducts its e-commerce business, located at www.coffeedesk.ae
10. Goods are products put up for sale by the Seller in the Online Store, which may be the subject of the Sales Contract.
11. Durable Medium is a material or tool that enables the Customer or Seller to store information in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.
12. Sales Contract is a distance sales contract concluded, in accordance with the Terms and Conditions, between the Customer and the Seller.

3. REGISTRATION


1. In order to create a Customer’s Account, the Customer should register. The Customer’s Account maintenance service is free of charge and consists in providing the Customer with a dedicated panel, enabling the Customer to: (i) modify the data he/she provided during registration, (ii) track the status of orders and (iii) view the history of orders already completed.
2. During the registration process, the Customer has the opportunity to read and accept the Terms and Conditions.

3. As soon as the Seller confirms the registration made by the Customer, a free service agreement for the maintenance of the Customer's Account is concluded between them, and as a result the Customer may access the Customer's Account and use its functionality.
4. The Customer may submit to the Seller a request to delete his/her Customer’s Account at any time - the deletion of the Customer’s Account will take place immediately, but not later than within 14 days of submission of the request.

4. ORDERS


1. The information displayed by the Seller in the Online Store does not constitute an offer to conclude a Sales Contract within the meaning of the Civil Code, but only an invitation to the Customer to make such an offer.
2. The Customer may place orders in the Online Store 7 days a week, 24 hours a day.
3. The Customer placing an order in the Online Store completes the order by selecting the Goods in which he/she is interested, or also the gift wrapping service, and adds it to the Shopping Cart using the corresponding button ("add to cart" or equivalent). After the Customer has completed the order and indicated in the Shopping Cart the type of delivery and the means of payment, he/she places the order by pressing an appropriate button indicating the obligation to pay ("I order with the obligation to pay" or equivalent) on the Seller-bound order form

5. PAYMENTS


1. Prices displayed next to the Goods in the Online Store are net prices and do not include delivery costs and any other costs that the Customer will be obliged to pay in connection with the Sales Contract; the Customer will be informed about such other costs before placing an order.
2. The Customer may choose the following means of payment for the ordered Goods:

  • Apple Pay
  • Amex
  • Mastercard
  • Visa

6. DELIVERY


1. The Seller carries out deliveries throughout the United Arab Emirates.
2. Information confirming dispatch of a parcel by the Seller is sent to the Customer's e-mail address on the day the Goods are dispatched to the Customer (if the option of personal collection of the Goods has not been selected).
3. The Customer is obliged to examine the delivered parcel in such time and manner as are accepted for parcels of the same type. Where there is a defect or damage to the parcel, the Customer may demand that the Supplier draw up an appropriate report.
4. The Customer may collect the ordered Goods in person. Collection may take place in the Stationary Store on such days and at such hours as indicated in the Online Store, after prior notification by the Seller that the Goods are ready for collection.
5. The Seller will attach an invoice for the Goods covered by the Sales Contract and, if applicable, gift wrapping service to the parcel. In order to receive a VAT invoice, the Customer should declare that he/she is purchasing the Goods as an Entrepreneur. The above declaration is submitted by marking an appropriate field in the order form, before sending the order to the Seller.
6. If the Customer is not present at the address indicated by him/her as the delivery address while submitting the order, the Supplier will leave a notice or attempt to make contact by telephone to determine the date on which the Customer will be present.
7. If the Supplier has returned the ordered Goods to the Online Store, the Seller will contact the Customer by e-mail or telephone to re-fix the date and cost of the delivery with the Customer. 

7. COMPLAINTS

1. The Seller is liable to the Customer if the Goods have a physical or legal defect (statutory warranty).
2. If the Goods are defective, the Customer may contact - Ecommerce@coffeedesk.ae

3. The Seller will respond to the request for replacement or removal of defects in the Goods or to the statement on price reduction made in a complaint within 14 days of submission of it by the Customer. 
4. The Customer may submit a complaint to the Seller concerning:

  • the use of free services provided electronically by the Seller – the complaint may be submitted electronically to the address: [hello@coffeedesk.ae];
  • the performance of the gift packaging service contract – the complaint may be submitted, e.g. electronically to the address: [hello@coffeedesk.ae] or in writing to the address of the Seller's Office. In the complaint, the Customer must include a description of the issue. The Seller will immediately, but not later than within 14 days. 
  • Products purchased prior to the sale period are not eligible for Returns during the sale.

5. For the avoidance of doubt, a defect consisting in the loss of properties related to the passage of time cannot be complained about if the defect arose after the expiry of the shelf life of the Goods (after the date of minimum shelf life or expiry date).
6. Goods sold by the Seller may be covered by a commercial guarantee provided by a producer of the Goods or distributor. If so, information on the existence and provisions of such guarantee is always displayed in the Online Store.


    8. LIABILITY FOR ABUSE


    1. The Seller may block access to the Customer’s Account and free services:

    • when the Customer acts to the detriment of the Seller, i.e. advertises activities of another entrepreneur or goods; posts content not related to the Seller's activities; posts false or misleading content;
    • when the Customer acts to the detriment of other Customers;
    • when the Customer violates the law or the Terms and Conditions;
    • when blocking access to the Customer’s Account and free services is justified by security reasons, in particular: breaking security by the Customer or other hacking activities.

    Access to the Customer’s Account and free services will be blocked for such period of time as necessary to remove the above-mentioned reasons. The Seller notifies the Customer that his/her access to the Customer’s Account and free services has been blocked by electronic means to the address provided by the Customer in the registration form.
    2. It is forbidden for Customers to post - in their enjoyment of free services - contents that could, in particular:

    • violate the personal rights of third parties, including by being offensive, degrading or violating good manners;
    • violate any third party rights, including copyrights or industrial property rights;
    • be contrary to the interest of the Seller, i.e. contents constituting advertising materials of another entrepreneur or goods; contents not related to the activities of the Seller; false or misleading contents;
    • otherwise violate the provisions of the Terms and Conditions, good manners or applicable law.

    3. If the Customer or another person considers that the content published in the Online Store violates their rights, personal rights, decency, principles of fair competition, know-how, secrets protected by law, they may notify the Seller of a potential violation. The Seller will immediately notify the Customer of its intention to prevent access to the content. The Seller does not perform ongoing monitoring of the posted content.

    9. RETUNRS

    We accept returns only if the product is damaged upon arrival or if the customer receives a defective item. In such cases, the customer may either return the item in person to our showroom location or request that we arrange collection for return.

    Returns will not be accepted if the item has been used, if it becomes defective after use, or if more than 3 days have passed since delivery. To initiate a return, the customer must contact us by email at Ecommerce@coffeedesk.ae within the allowed period.