Privacy policy

Last updated: September 22, 2026

Coffeedesk.ae is operated by Coffee Desk General Trading LLC ("we", "us"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using this store and website, including all related information, content, features, tools, products and services (the "Services"), or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding how and when you interact with the Services.

Personal Information Sources

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. To process your payments, fulfil your orders, arrange delivery, manage your account, process returns and exchanges, enable you to post reviews, and improve the Services.
Marketing and Advertising. To send marketing and promotional communications by email, text message or post, and to show you online advertisements, including based on your activity on the Services. You can opt out at any time.
Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe, or malicious activity.
Communicating with You. To provide customer support and maintain our business relationship with you.
Legal Reasons. To comply with applicable law, respond to valid legal process, and enforce our terms and policies.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of such sites, and you should review their policies. Including a link does not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee perfect security. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce our policies.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of the personal information we hold about you, and to manage your communication preferences, including unsubscribing from promotional emails. We may need to verify your identity before processing your request. We will not discriminate against you for exercising these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below.

International Transfers

We may transfer, store and process your personal information outside the country you live in, using appropriate safeguards where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact

For questions about our privacy practices or to exercise your rights, contact Coffee Desk General Trading LLC at Ecommerce@coffeedesk.ae, call +971 50 406 5792, or write to us at 71 4th Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates.