Refund policy

RETUNRS

We accept returns only if the product is damaged upon arrival or if the customer receives a defective item. In such cases, the customer may either return the item in person to our showroom location or request that we arrange collection for return.

Returns will not be accepted if the item has been used, if it becomes defective after use, or if more than 3 days have passed since delivery. To initiate a return, the customer must contact us by email at Ecommerce@coffeedesk.ae within the allowed period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 

You can always contact us for any return question at Ecommerce@coffeedesk.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Ecommerce@coffeedesk.ae.