Refund policy

Returns

We accept returns only if a product is damaged on arrival, is defective, or is not the item you ordered. In these cases you may return the item in person to our showroom, or ask us to arrange collection.

To start a return, email us at Ecommerce@coffeedesk.ae within 3 days of delivery, with your order number and a short description or photos of the issue.

Returns cannot be accepted if the item has been used, if a fault develops after use, or if more than 3 days have passed since delivery. Returned items must be in the condition you received them, in their original packaging, with proof of purchase.

Damages and issues

Please inspect your order when it arrives and contact us straight away if an item is defective, damaged or incorrect, so we can resolve it.

Warranty

Machines and equipment are covered by the manufacturer's or distributor's warranty where stated on the product page. For warranty claims, contact us at the email above.

Refunds

Once we receive and inspect your return, we will tell you whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at Ecommerce@coffeedesk.ae.

Contact

Coffee Desk General Trading LLC, 71 4th Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates. Email: Ecommerce@coffeedesk.ae. Phone: +971 50 406 5792.